Our loyalty program

Flo Points

Flo Points rewards the clients who keep coming back. Opt in once, earn points on every completed restoration, and redeem them for services and upgrades across all four divisions.

How it works
01

Opt in

Flo Points is never automatic. Join from your account page or when you book, and you're a member from that moment forward.

02

Earn on completion

Every completed restoration earns points based on the service tier — from a single-point add-on to 20 points on our largest packages.

03

Redeem your way

Apply points toward services, upgrades and courtesy add-ons. Your balance and history are always visible in your account.

Earning by service tier

Bigger restorations, bigger rewards.

Tier 1

1

points earned

Redeem at 10 pts

Tier 2

3

points earned

Redeem at 20 pts

Tier 3

5

points earned

Redeem at 40 pts

Tier 4

10

points earned

Redeem at 60 pts

Tier 5

20

points earned

Redeem at 100 pts

Redemptions

What your points unlock.

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Program terms

Opt-in required

Flo Points membership is opt-in only. Points are never applied to an account that has not joined the program.

9-month inactivity expiry

Points expire after 9 months without a completed service. We notify you before any balance expires.

Non-transferable

Points hold no cash value, cannot be transferred or sold, and apply to completed services only.