Flo Restorations
Privacy Policy
Elevated Restoration Services — premium craftsmanship, refined to an elevated standard. Your trust is part of that standard. This policy explains, in plain language, what information we collect, why we collect it, and the choices you have.
Last updated: September 2026
What we collect
When you book, inquire, or create an account with Flo Restorations, we collect the information you give us directly: your name, email address, phone number, service address, vehicle or item details, photos you share of items to be restored, and any notes you add about your restoration. When you pay, your card details are entered into and processed entirely by our payment processor — Flo Restorations never sees or stores your full card number.
Booking and service information
Your booking details — the services you select, your preferred dates, your service address, and the condition of your items — are used to schedule, prepare, and complete your restoration, and to keep a service history so returning clients receive the recognition and pricing they've earned. Photos taken during a service for quality documentation are kept internally and are never published without your separate media consent.
Phone numbers and SMS messages
The booking form asks customers to enter the mobile number that may receive texts. Service-related SMS consent and promotional SMS consent are separate, optional, unchecked choices. Service texts can include booking confirmations, appointment reminders, status updates, payment notices, and customer support. Promotional texts can include special offers and promotions, and are sent only when that separate choice is selected. Neither choice is a condition of purchasing a service. Message frequency varies; message and data rates may apply. You can stop text messages at any time by replying STOP, or get help by replying HELP or contacting us directly. We do not sell, rent, or share your phone number or SMS consent with third parties for their marketing purposes.
Email communications
We send transactional email — booking confirmations, invoices, receipts, inspection links, and account messages — to the address you provide. Occasional marketing messages are sent only where permitted, and every marketing email includes a way to unsubscribe.
Payment information
Payments are processed by Stripe, our payment processor. Card numbers, bank details, and authentication codes are handled by Stripe under its own privacy policy and are never stored on our systems. We retain only what we need for your records: the amount paid, the date, the service it covered, and the last four digits of the card when provided by the processor.
Cookies and analytics
Our website uses essential browser storage and cookies to keep you signed in, remember your preferences, and make the client portal work correctly. We do not use invasive cross-site tracking pixels, and we do not sell browsing data. Basic, aggregate usage information may be collected by our hosting platform to keep the site fast, secure, and reliable.
Third-party services
To run the platform, we work with a small set of trusted providers, each under its own privacy commitments: our payment processor (Stripe) for payments, Google for customer reviews you choose to read or leave, our push-notification provider for optional browser alerts, our email delivery service for transactional email, and our cloud hosting platform that stores and secures the site's data. These providers receive only the information needed to perform their function and may not use it for their own marketing.
What we never do
We do not sell your personal information. We do not share your phone number, email, or service history with advertisers or data brokers. We do not publish photos of your vehicle, sneakers, furniture, or home without your explicit media consent.
Data retention and security
We keep your information for as long as your relationship with Flo Restorations is active and as needed for legitimate business records, such as invoices and service history. Access to customer data is limited to authorized team members, and the platform uses industry-standard access controls to protect it.
Your choices
You may ask to review, correct, or delete the personal information we hold about you, opt out of SMS at any time by replying STOP, unsubscribe from marketing email, and decline browser push notifications in your browser settings. Some records — such as completed invoices — may be retained where required for accounting or legal purposes.
Changes to this policy
If this policy changes, the updated version will be posted on this page with a revised date. Continuing to use the site after an update means you accept the revised policy.
Contact us about privacy
Questions about this policy or your information? Reach us anytime:
Email: flo.restorations.services@gmail.com
Phone: (301) 355-2801
Looking for our service terms? Read the Service Policies.