Flo Restorations
Service Policies
Elevated Restoration Services — premium craftsmanship, refined to an elevated standard. These are the terms that protect both your restoration and your appointment — written plainly, with nothing buried in fine print.
Deposits
A 50% deposit is non-refundable. It reserves your appointment slot and covers preparation, scheduling, labor allocation, and the operational commitments we make to hold that time for you.
Payment
You may either pay 50% at booking and authorize the remaining balance to be collected after your service is completed, or pay the full amount upfront. Card details are handled entirely by our payment processor — Flo Restorations never stores raw card numbers. If you choose the deposit option, the remaining balance is collected only after completion is confirmed, and always matches the total shown to you at checkout.
Appointment policy
With 24 or more hours notice, your deposit transfers to your rescheduled appointment. With less than 24 hours notice, the deposit is forfeited and a new appointment requires a new deposit. We allow a 10-minute grace period; arriving more than 10 minutes late means the appointment must be rescheduled, the deposit is forfeited, and a new deposit is required — we never rush or shorten a restoration. A no-call/no-show forfeits the deposit and the card on file is charged the remaining balance, so the total equals 100% of the original appointment; a new appointment requires a completely new payment.
No refunds on completed services
Flo Restorations generally does not provide refunds for completed services or deposits. Instead, we stand behind our work through the satisfaction commitment below.
Our 24-hour customer satisfaction commitment
After you receive your completed restoration, you have 24 hours to thoroughly inspect the work and let us know if you believe it doesn't meet the expected standard. The window begins when the service is marked completed or the item is returned to you. If a legitimate service-quality concern is reported inside that window, we may provide a complimentary correction or re-restoration where appropriate. This is a customer-satisfaction remedy — it is not a refund.
Complimentary corrections
Approved concerns reported within the satisfaction window may qualify for a complimentary correction at our discretion. We reserve the right to evaluate the condition of the item and determine whether a reported issue relates to the original service. New damage, staining, wear, misuse, or environmental exposure occurring after the service may not qualify.
Outside the satisfaction window
Concerns reported after the 24-hour window are not automatically eligible for a complimentary correction. We still review every message we receive — a reasonable inspection window simply lets us evaluate the condition of the restoration accurately.
Customer responsibility
Please inspect your completed restoration promptly upon receiving it. Your inspection link is sent the moment your service is marked complete.
Vehicle preparation and $40 trash-removal fee
Please remove all trash, personal belongings and valuables from your vehicle before your appointment. If our team has to clear trash or debris before restoration can begin, a $40 trash-removal fee is added to your total.
Interior Detail Restoration condition review
Interior Detail Restorations require condition photos before confirmation. Vehicles in moderate, everyday condition keep the baseline rate. Heavy neglect or deep buildup requiring restorative labor beyond our standard is subject to a condition adjustment, quoted after photo review and before any charge. Heavy pet hair calls for our dedicated Pet Detox; without it, the restoration lifts some pet hair but not the embedded bulk. Full detail packages do not require photos.
Mobile service and extended travel
Standard mobile service pricing is already included in every service price within our 30-mile service radius — there is no separate mobile fee. Service addresses beyond that radius carry an extended-distance travel charge, calculated automatically from your validated address and shown transparently before you pay.
Questions before you book? Contact our team.