Flo Restorations
Terms & Conditions
Elevated Restoration Services — premium craftsmanship, refined to an elevated standard. These terms govern your use of our website, booking platform, and restoration services. By booking a service or using this site, you agree to them.
Last updated: September 2026
Services
Flo Restorations provides inspection-first restoration services across four divisions: Vehicle, Sneaker, Upholstery, and Carpet Restoration. Every restoration begins with an inspection so we can confirm the condition of your item, the appropriate service, and an accurate quote before any work begins. Restoration is craftsmanship — cleaning may be one component of a restoration, but it is not the whole service.
Bookings and appointments
Appointments are reserved on a first-come, first-served basis and are only secured once the required deposit or full payment is received. We will confirm your appointment window in advance and arrive within it. If we ever need to reschedule, we will contact you promptly and work with you to find a new time. You may reschedule by contacting us at least 24 hours before your appointment; we do not automatically charge for cancellations or missed appointments.
Deposits and payment
You may pay in full at booking, or secure your appointment with a card-only 50% deposit. Deposits are non-refundable — they reserve your slot and cover the preparation and scheduling commitments we make to hold that time for you. The remaining balance is collected only after your service is completed, and always matches the total shown to you at checkout. Card details are handled entirely by our payment processor; Flo Restorations never sees or stores your full card number.
Satisfaction commitment
After you receive your completed restoration, you have 24 hours to inspect the work and let us know if you believe it doesn't meet the expected standard. If a legitimate service-quality concern is reported inside that window, we may provide a complimentary correction or re-restoration where appropriate. This is a customer-satisfaction remedy — it is not a refund. Flo Restorations generally does not provide refunds for completed services or deposits.
Your responsibilities
Please remove personal belongings and valuables from items before service (for vehicles, a $40 trash- and debris-removal fee applies if the interior must be cleared before work can begin). Disclose any known damage, prior repairs, or sensitive materials when you book, and make the item reasonably accessible at the scheduled time and location.
Mobile service and travel
We are a stationary location with extended mobile travel across Maryland, Northern Virginia, and approved DMV communities. Travel fees are distance-based, quoted before you book, and one travel fee applies per appointment per location. Service availability in your area is confirmed at booking.
SMS messaging terms
The booking form provides two separate, optional, unchecked SMS choices for the mobile number entered by the customer. One choice covers service-related texts from Flo Restorations, including booking confirmations, appointment reminders, status updates, payment notices, and customer support. A separate choice covers promotional and marketing texts, including special offers and promotions. Customers may choose either, both, or neither. Consent is never a condition of purchasing a service. Message frequency varies; message and data rates may apply. Reply STOP at any time to opt out, or reply HELP for assistance — you can also reach us at (301) 355-2801. We do not sell, rent, or share your phone number or SMS consent with third parties for their marketing purposes. See our Privacy Policy for how your information is handled.
Referral and rewards programs
Referral rewards and Flo Points are subject to program rules published on the Referral Program and Flo Points pages. Rewards are credited for eligible, completed restorations only, have no cash value, and Flo Restorations may adjust or discontinue program terms with reasonable notice.
Acceptable use
You agree not to misuse this website: no attempts to access other customers' data, no fraudulent bookings or payments, no scraping or automated abuse of the booking system, and no interference with the site's operation. Accounts and bookings may be suspended for fraudulent or abusive activity.
Limitation of liability
Our liability for any claim related to a service is limited to the amount you paid for that service. We are not liable for indirect or consequential damages, or for pre-existing damage to items that was not disclosed or was outside the scope of the agreed restoration. Nothing in these terms limits liability where doing so would be prohibited by law.
Changes to these terms
If these terms change, the updated version will be posted on this page with a revised date. Booking a service after an update means you accept the revised terms.
Contact us
Questions about these terms? Reach us anytime:
Email: flo.restorations.services@gmail.com
Phone: (301) 355-2801
Related policies: Service Policies · Privacy Policy